New Harley-Davidson 2023 CVO Street Glide
Harley-Davidson’s 2023 CVO Street Glide (FLHXSE) motorcycle recall, initiated on December 8, 2023, aims to enhance rider safety by addressing unexpected responses at speeds exceeding 100 mph. This comprehensive recall provides a free-of-charge kit, including a ballast, strap, and updated calibration, to rectify the issue.
Clear communication channels have been established, with notifications sent to authorized dealers and owners. The recall’s timely action and involvement with the National Highway Traffic Safety Administration (NHTSA) ensure regulatory oversight. While inconvenience may arise from scheduling service, this recall underscores Harley-Davidson’s commitment to rider safety and addresses potential risks associated with these motorcycles.
FLHXSE motorcycle safety
Harley-Davidson issued a voluntary safety recall for all 2023 CVO Street Glide (FLHXSE) motorcycles due to an issue with the stock calibration found on their engine control modules. Specifically, CVO Street Glides manufactured between May 10, 2023, and October 6, 2023, may exhibit an unexpected response to road and environmental conditions (such as road irregularities or wind gusts) when traveling at speeds exceeding 100 mph.
This issue arises from the overall combination of front-end mass, stiffness, and inertia, which hampers the desired vehicle performance at speeds greater than 100 mph for certain Model Year 2023 Street Glide CVO (FLHXSE) motorcycles. It’s important to note that all 1,464 motorcycles within this production period are subject to this recall.
Harley-Davidson has taken steps to address this concern by providing a recall kit to authorized dealers. This kit includes both a ballast and a strap to be applied to the front of affected motorcycles, in addition to a new calibration for the Engine Control Module. The recall process began with Harley-Davidson notifying its authorized dealer network on December 14, 2023, and these notifications will continue until December 21, 2023. Owners can expect to receive notification letters between December 22, 2023, and December 29, 2023.
2023 motorcycle recall
Owners of the affected motorcycles are advised to schedule recall service with their local authorized Harley-Davidson dealers, and this service will be carried out free of charge.
Rider safety
Key Analysis
The key analysis of Harley-Davidson’s recall of the 2023 CVO Street Glide (FLHXSE) motorcycles is as follows:
- Safety Recall Reason: Harley-Davidson initiated the recall due to safety concerns related to the stock calibration of the engine control modules on these motorcycles. The issue arises when these motorcycles are operated at speeds exceeding 100 mph, leading to unexpected responses to road and environmental conditions.
- Affected Production Period: The recall affects CVO Street Glides produced between May 10, 2023, and October 6, 2023. This period represents the production timeframe for motorcycles subject to the recall.
- Scope of Recall: All 1,464 motorcycles produced within this specified timeframe are subject to this recall, encompassing 100 percent of the affected population.
- Root Cause: The root cause of the issue, as explained by Harley-Davidson, is attributed to the combination of front-end mass, stiffness, and inertia. These factors collectively hinder the desired vehicle performance at speeds greater than 100 mph.
- Recall Solution: To address this safety concern, Harley-Davidson has provided a recall kit to its authorized dealers. This kit includes a ballast and a strap to be used at the front of affected motorcycles, along with a new Engine Control Module calibration.
- Recall Initiation and Notifications: Harley-Davidson initiated the recall process by notifying its authorized dealer network on December 14, 2023. Notifications to owners will continue until December 21, 2023, with owner notification letters scheduled for mailing between December 22, 2023, and December 29, 2023.
- Cost of Service: Owners of the affected CVO Street Glide motorcycles are not required to bear any costs for the recall service. It will be performed free of charge.
- Contact Information: Owners who have questions or concerns regarding this recall can contact Harley-Davidson customer service at 1-800-258-2464, referencing Harley-Davidson recall number 0185. Additionally, they can reach out to the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov. The NHTSA’s campaign number for this recall is 23V-836.
Motorcycle performance
Here is a table outlining the pros and cons of Harley-Davidson’s recall of the 2023 CVO Street Glide (FLHXSE) motorcycles:
| Pros | Cons |
|---|---|
| 1. Safety Enhancement: Addresses a safety concern related to unexpected responses at high speeds, prioritizing rider safety. | 1. Recall Scope: The recall affects all motorcycles within the specified production period, which may inconvenience owners. |
| 2. Free of Charge: The recall service is provided free of charge to affected motorcycle owners. | 2. Potential Risk: There is a potential risk of crashes if the issue is not addressed, emphasizing the importance of the recall. |
| 3. Comprehensive Kit: The recall kit includes components to rectify the issue, such as a ballast, strap, and updated calibration. | 3. Ownership Inconvenience: Owners need to schedule service with authorized dealers, potentially causing inconvenience. |
| 4. Clear Communication: Harley-Davidson has communicated the recall initiation and provided owner notification timelines. | 4. Limited Timeframe: The recall notification and service window is time-limited, requiring prompt action from owners. |
| 5. NHTSA Involvement: The recall is registered with the National Highway Traffic Safety Administration (NHTSA), ensuring regulatory oversight. | 5. Temporary Unavailability: Affected motorcycles may be temporarily unavailable during the service process. |
Free recall service
The impact of Harley-Davidson’s recall of the 2023 CVO Street Glide (FLHXSE) motorcycles on motorcycle enthusiasts is significant and can be summarized as follows:
Positive Impact:
- Enhanced Safety: Motorcycle enthusiasts can appreciate that Harley-Davidson is taking proactive measures to enhance rider safety. The recall addresses a specific issue that could potentially lead to accidents when the motorcycle is operated at high speeds, demonstrating the company’s commitment to rider well-being.
- Free Service: Enthusiasts who own affected motorcycles will benefit from the free-of-charge recall service. This not only ensures their safety but also saves them the cost of addressing the issue.
- Improved Performance: Once the recall service is performed, riders can expect improved performance and handling of their motorcycles, particularly when traveling at speeds exceeding 100 mph.
Negative Impact:
- Inconvenience: Enthusiasts who own CVO Street Glide motorcycles within the affected production period may face some inconvenience due to the recall. They need to schedule service with authorized dealers, which may temporarily render their motorcycles unavailable.
- Ownership Timing: The recall notification and service window have specific timelines. Owners must act promptly to ensure their motorcycles are addressed within the given timeframe, which may require adjustments to their riding plans.
NHTSA campaign
Conclusion
Overall, while there may be some inconvenience associated with the recall, the positive impact on motorcycle enthusiasts is primarily the assurance of improved safety and performance of their motorcycles. Harley-Davidson’s commitment to addressing this issue aligns with the interests of motorcycle enthusiasts who prioritize safety and performance in their riding experience.
This recall underscores Harley-Davidson’s commitment to addressing safety issues promptly and ensuring the well-being of motorcycle owners. It is essential for affected owners to take advantage of the free recall service to mitigate any potential safety risks associated with their motorcycles.
For any inquiries or concerns related to this recall, owners can reach out to Harley-Davidson customer service at 1-800-258-2464, mentioning Harley-Davidson recall number 0185. Alternatively, they can contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov. The NHTSA’s campaign number for this recall is 23V-836.
