New ICE Vehicle Apps

In the rapidly evolving landscape of the automotive industry, the marriage of traditional internal combustion engine (ICE) vehicles with cutting-edge connected technology marks a significant shift. As we embrace this digital era, an increasing number of automakers are integrating smartphone apps to enhance the driving experience. However, this journey is not without its bumps. A substantial fraction of ICE vehicle owners have raised concerns about the basic usability of these connected features, particularly in terms of app responsiveness and functionality.

Smartphone Connectivity in Cars

Explore the challenges and developments in smartphone app integration within ICE vehicles in our insightful blog post. Discover key statistics and expert opinions on connectivity issues faced by 29% of ICE vehicle owners, emphasizing slow app responsiveness. Delve into the 2023 US OEM ICE App Report by JD Power, revealing customer dissatisfaction with app speed and functionality, especially in remote control features. Learn how brands like Hyundai and Mercedes-Benz excel, while others like Chrysler and Audi lag. Understand the growing importance of digital integration in enhancing customer satisfaction and the evolving competitive landscape in the automotive industry.

Automotive App Performance

Key Points

  • ICE-powered car owners are disappointed with the basic usability of connected features.
    • 29% of owners have experienced connectivity issues, and 2/3 of those blame the slow responsiveness of the app.
    • App speed and remote control features are the biggest pain points.
    • Vehicle status information is the most important feature for app users.
  • JD Power releases its 2023 US OEM ICE App Report:
    • Hyundai’s MyHyundai with BlueLink app is the top-rated among mass-market brands.
    • Mercedes-Benz MeConnect app takes the top spot for premium brands.
    • Chrysler and Audi apps rank lowest in their respective categories.

Vehicle App Responsiveness

The Connectivity Conundrum
Recent reports indicate a growing dissatisfaction among ICE vehicle users with their respective mobile apps. A staggering 29% of these users encounter connectivity issues, with two-thirds citing slow app responsiveness as the primary grievance. This statistic is not just a number; it represents a significant segment of drivers grappling with technology that’s supposed to make their lives easier, not more frustrating.


Industry Expert Insights
Jason Norton, Senior Manager of Global Automotive Consulting at JD Power, emphasizes the critical nature of this issue. He articulates a clear correlation between the smartphone app experience and overall vehicle satisfaction. This statement underlines a vital truth: in an age where digital convenience is paramount, the performance of these apps can make or break the customer’s perception of their vehicle.

Car App Connectivity Issues

Analyzing Customer Preferences: The 2023 US OEM ICE App Report
Delving deeper, the 2023 US OEM ICE App Report by JD Power provides an illuminating insight into customer preferences. It’s not just about having an app; it’s about the app being fast, responsive, and useful. The report pinpoints app speed as the key performance indicator with the lowest satisfaction levels among customers. Most notably, the feature drawing the most complaints is the use of apps for remote controls, such as locking and unlocking doors. Conversely, ‘Vehicle Status Information’ stands out as the most valued feature, indicating a clear preference for functionality that enhances the user’s understanding of their vehicle’s condition.

A Look at the Leaders and Laggards
In this technological race, some brands are faring better than others. Hyundai’s ‘MyHyundai with BlueLink’ app leads the pack among mass-market brands with an impressive score of 803 out of 1000. In the premium segment, Mercedes-Benz’s ‘MeConnect’ app takes the top spot with a score of 800. These figures not only showcase these brands’ commitment to digital excellence but also set a benchmark for others to aspire to.

User Experience in Car Apps

Conversely, the lower end of the spectrum features Chrysler and Audi, with their apps scoring 656 and 620 respectively. These numbers are a call to action for these brands to revisit and revamp their digital strategies.

Key Analysis

The key analysis of the situation regarding the integration of smartphone apps in ICE vehicles can be summarized as follows:

  • Prevalent Connectivity Issues: A significant proportion of ICE vehicle owners (29%) report facing connectivity issues with their car’s mobile app. The most common complaint is the slow responsiveness of these apps.
  • Impact on Customer Satisfaction: Jason Norton from JD Power underscores the direct relationship between the smartphone app experience and overall vehicle satisfaction. This indicates that the performance of these apps is crucial in shaping the owner’s perception and satisfaction with their vehicle.
  • Performance Indicators: According to the 2023 US OEM ICE App Report by JD Power, app speed emerges as a key performance indicator with the lowest satisfaction levels. The most problematic feature is the use of apps for remote control functions, like door locking/unlocking, which suggests that basic functionalities are not meeting user expectations.
  • Importance of Vehicle Status Information: Despite issues with remote control functions, the ‘Vehicle Status Information’ feature is highly valued by customers. This reflects a demand for apps that provide meaningful and reliable information about the vehicle’s condition and performance.
  • Variation Among Brands: There is a significant variance in app quality among different automakers. Hyundai’s ‘MyHyundai with BlueLink’ and Mercedes-Benz’s ‘MeConnect’ lead their respective segments, indicating a successful integration of functionality and user experience. On the other end, Chrysler and Audi score lower, highlighting a need for improvement in their digital offerings.
  • The Challenge for Automakers: This situation presents a challenge for car manufacturers. The focus is shifting from traditional aspects like engine performance to how well a vehicle integrates with digital technology. Automakers need to prioritize the development of user-friendly, responsive, and functional apps to meet customer expectations.
  • Future Implications: The quality of smartphone apps is becoming a crucial factor in the automotive industry. This trend suggests that future competition among automakers may increasingly focus on digital features and connectivity solutions, alongside traditional automotive engineering excellence.

Digital Integration in Vehicles

The Road Ahead
As we navigate this era of digital integration, it’s clear that there’s a significant gap between customer expectations and the current performance of connected car apps. The automotive industry, known for its innovation and adaptability, faces a new challenge. It’s not just about horsepower and fuel efficiency anymore; it’s about how well a car communicates with its driver’s digital world.


In conclusion, the rise of connected technology in ICE vehicles is a double-edged sword. While it offers unprecedented convenience and a futuristic driving experience, it also brings to light issues of app responsiveness and functionality that can’t be ignored. The industry’s leading brands showcase what’s possible, setting high standards in this digital race. For others, it’s a wake-up call to revitalize their approach to connected technology. As automakers continue to evolve and adapt, one thing is clear: in the digital age of automobiles, the road to customer satisfaction is paved with responsive, functional, and user-friendly smartphone apps.

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JD Power

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